How does the telephone line sound, do you get a nice clear dial tone, without hissing or cracking? Plug the dsl cable from your router into the test socket on the bt master socket and see if the problem persists. If you have a NTE5 type bt master socket, these are the square type sockets that have a separate removable bottom section, you could try removing the bottom section (two screws to remove, one either side) and that will reveal the test socket. If it connects some of the time I doubt it would be configuration, sounds more like a cable / physical connection issue, either in your home or somewhere between your home and the exchange. Is the router connected to your bt master socket?Īre you using separate micro filters or a filtered faceplate that sits on top of your bt master socket? I take it you're using the thompson router as an all in one device rather than it being connected to a separate Openreach modem.
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